Refund Policy

1. Who handles your refund

• Web purchases: sold by iHux Solutions FZ-LLC. We review requests under this policy and issue approved refunds to your original payment method.
• iOS purchases: refunds for App Store purchases are handled by Apple under its own rules. You can request one at reportaproblem.apple.com.

2. When you can get a refund

You can request a full refund of a purchase, including a subscription renewal or a credit pack, within 14 days of the date you were charged, as long as, since that charge:

• you have used no more than 50% of the credits that purchase gave you, and
• you have made no more than 50 generations.

If you have used more than either limit, the Service has largely been delivered, and the refund will be declined.

A "generation" is each image or 3D model the Service creates for you, in any tool or in the AI design chat. For subscriptions, credit use is measured by the credit cost of the features you used during that billing period, including features that didn't reduce your balance while you were subscribed. For plans whose credits refill during the billing period, such as annual plans, "the credits that purchase gave you" means the credits granted so far in that period. We assess usage from the activity recorded on your account.

3. Always refunded

Whatever your usage, we will refund:

• duplicate charges, or charges made in error;
• a purchase you couldn't use because of a fault on our side that we couldn't fix within a reasonable time.

Generations that fail on our side don't use credits: they are returned automatically.

4. Not refundable

• Requests made more than 14 days after the charge.
• Purchases where more than 50% of the credits, or more than 50 generations, have been used.
• The rest of a billing period after you cancel. Cancelling stops future renewals; you keep access until the period ends.
• Purchases on accounts suspended for breaking our Terms, for example for abuse or fraud.

5. How to request a refund

Email [email protected] from the address on your account, with the date and amount of the charge (you'll find both on your receipt, or on your account's billing page) and the reason for your request.

We reply within 3 business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.

6. What happens after a refund

The credits from the refunded purchase are removed from your account. If it was a subscription, we also cancel it so it doesn't renew, and the features it included end.

7. Your statutory rights

If you are a consumer in Türkiye, the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days. That right can end, or your refund can be reduced by the value of what you have used, only in the cases the law sets out, for example where you expressly agreed before buying that the service would start straight away.

Where those laws apply to you, they take precedence over this policy, including the usage limits in section 2. Nothing in this policy limits rights you have under mandatory consumer law.

8. Contact

iHux Solutions FZ-LLC, Ras Al Khaimah Economic Zone (RAKEZ), Ras Al Khaimah, United Arab Emirates. Email: [email protected].